We respect your privacy and comply with South African data protection laws. This policy explains how we handle your information.

Information We Collect

We collect only what we need to respond to your queries and improve our services.

• Contact details you provide, such as name, email address, and phone number, for communication purposes.
• Technical information from your device, including IP address and browser type, to ensure website functionality.
• Records of correspondence, including messages and feedback, to track and improve our support.
• Cookie data to analyse site usage and enhance your experience, explained in our cookie policy.

How We Use Your Data

We use your information solely to provide support and improve our property resources.

• Respond to your requests, questions, or feedback related to our property guides.
• Maintain the security and stability of our website and online services.
• Analyse site usage and user trends to improve our content and user experience.
• Comply with legal obligations and respond to lawful requests from authorities.

Legal Basis For Processing

We process data under South African law, ensuring your rights are respected.

Your data is processed only for legitimate purposes, such as communication, security, and legal compliance. We do not sell or share personal information with third parties.

Sharing Your Data

We keep your data private except where required by law or for essential service provision.

• Data may be shared with service providers who help operate our website under strict confidentiality agreements.
• Authorities may request access to your information if legally required.
• Aggregated, anonymised data may be used for analytics, never for direct marketing.

Data Security

We use secure methods and trusted partners to store and process your data. Regular reviews ensure our systems meet South African privacy standards. While no system is completely immune to risk, we strive to protect your information from unauthorised access, alteration, or loss.

Your Rights

You may request, update, or delete your personal data at any time, subject to legal limits.

• Request a copy of the information we hold about you.
• Correct inaccuracies in your personal data by contacting us directly.
• Request deletion of your data, where legally permissible, by email or phone.
• Object to or restrict processing of your information in certain circumstances.

Cookies

We use cookies to analyse site traffic and personalise your experience. See our cookie policy for details or opt-out options.

Cookie policy Cookie policy

Contact us

For privacy-related questions or to exercise your rights, contact our team by phone or email. We respond quickly and treat every request seriously.

Policy Changes

We may update this policy to reflect legal or operational changes. Please review this page periodically for updates.